Returns & Refunds

Returns & Refunds Policy

We want you to be happy with your Rovel™ gear. Because every order ships brand-new and sealed, we accept returns and issue refunds or free replacements only for items that arrive damaged, defective, or incorrect.

What's covered

• Damaged in transit — the bag arrived torn, broken, or with a faulty zipper/buckle/frame.
• Defective — a manufacturing fault such as broken stitching or a strap that fails in normal use.
• Incorrect item — you received the wrong color, size, or product.

What's not covered

Change of mind, ordering the wrong color, and normal wear and tear are not eligible for return. Please double-check your color choice before ordering.

How to start a return — 3 simple steps

1. Read this policy to confirm your item qualifies (damaged, defective, or incorrect).
2. Email our support team at rovelshop.store@gmail.com within 14 days of delivery. Include your order number and at least one clear photo showing the damage, defect, or incorrect item. A photo is required for us to process your claim.
3. We respond within 24–48 hours. Once we confirm the issue, we'll arrange a free replacement or a full refund to your original payment method — no cost to you.

Refund timing

Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider.

Questions?

Email us any time at rovelshop.store@gmail.com and a real person will help.